Frequently Asked Questions

What makes us different?

  • We will gladly customize your Gift
  • We deliver with professionalism and pride.
  • We always include a beautiful handwritten card and personalized message.
  • We can set up a Client Appreciation Package for you, so you do not have to worry about missing birthdays, holidays, anniversaries, or other special days in your calendar.
  • We can incorporate your company branding into each and every gift.

What is your delivery policy?

At Luxuries Gift Basket company we can provide delivery in the Edmonton area, the surrounding areas, throughout Alberta and across Canada!

For all other deliveries outside of these areas please call 780-999-4986 or email us at to get updated delivery prices. 

Please allow at lease 2-3 days for shipping into small communities and remote locations.

What if my gift does not reach its destination?

Our job is to help you give a wonderful gift. To make sure your gift arrives at its destination, it’s your job to provide us with the correct delivery address and a postal code.

In the unfortunate instance that your gift does not arrive at the correct address because of something we have not done correctly, we will remedy the situation as quickly as possible.

If you have given us the wrong address and we can’t make your delivery or your package is returned to us through one of our shipping partners, we will contact you.

Please note that returns and reshipping is very expensive, so there will be a $30 service fee charged to reship to the correct address. We’re pretty sure you don’t mean to send your gift to the wrong address, so believe us when we say it’s really important that you provide us with the proper delivery address.  

What if I am unhappy with the gift I, or the intended recipient receives?

At Luxuries Gift Basket Company, we are passionate about our gifts and focused on creating a wonderful experience. We guarantee a positive customer experience with the presentation and quality of our gifts upon delivery.

If our gift does not live up to your standards for any reason, please contact us so that we can remedy the situation by either re-sending the gift free of charge or refunding you the purchase price. 

If an instance does arise, please email us at

 or call 780.999.4986.